RETURNING ITEMS FROM THE UK

Returns Policy

Our returns policy

We hope you’ll be delighted with your purchase, but if for any reason something’s not quite right, you can return your item for free within 28 days from the day after you receive your order.

All we ask is that you return items to us in the same condition in which they were despatched, i.e. unwashed, unworn, with labels and tags attached – in the same condition you’d expect an item to arrive with you. When we say unworn, obviously you can try items on for size and fit – just don’t wear that new pair of jeans out on the town before sending them back to us!

We’ll refund the full cost of the items you return to us, or we can swap them for something else for you – for more info about exchanges, check our Free Exchanges section.

For info about free returns and instructions on how to return something to us, see the How To Return section.

How To Return – Drop Parcel at a ParcelShop Drop-off Point
  • Fill in the returns form we included in your parcel – tell us what you’re returning and why. If you want to swap your item, tell us what we need to know – see the section below about exchanges for more info.
  • If you no longer have your returns form, please enclose a note giving us your name, address and order number (this can be found on your order confirmation).
  • Parcel the item in suitable packaging. You can use the original bag if it’s still intact, or you can use something else – just make sure whatever you’re sending back will be safe and secure during its journey from you to us.
  • There’ll be an Evri free returns label in your parcel – simply stick this label onto your parcel. If you’re reusing the bag we sent you, make sure your returns label covers the barcodes next to your address. If you can’t find your returns label, simply click here to create and print a new one.
  • Take your parcel to your local Evri ParcelShop drop-off point – you can find your nearest one by clicking the button below.
  • Keep hold of the red section at the bottom of your free returns label, as it contains your tracking number – keep this safe until you know we’ve refunded you or sent your exchange order out to you. Please allow 14 days for this process to be completed before contacting us.
How To Return – Arrange a Collection
  • Fill in the returns form we included in your parcel – tell us what you’re returning and why. If you want to swap your item, tell us what we need to know – see the section below about exchanges for more info.
  • If you no longer have your returns form, please enclose a note giving us your name, address and order number (this can be found on your order confirmation).
  • Parcel the item(s) in suitable packaging. You can use the original bag if it’s still intact, or you can use something else – just make sure whatever you’re sending back will be safe and secure during its journey from you to us.
  • There’ll be an Evri free returns label in your parcel – simply stick this label onto your parcel. If you’re reusing the bag we sent you, make sure your returns label covers the barcodes next to your address. If you can’t find your returns label, simply click here to create and print a new one.
  • Book your collection via Evri’s website by using the button below. This process will prompt you to print a label, but, as long as you have the Evri returns label we included in your parcel, you don’t need to print a new one when prompted.
  • If you are using the free returns label we included in your parcel, keep hold of the red section at the bottom, as it incudes your tracking number. If you print and use the label from Evri’s website, keep a copy of the label, as it also contains your tracking number. Keep this number safe until you know we’ve refunded you or sent your exchange order out to you – in the unlikely event there are any problems with the return, we will need this tracking number from you. Please allow 14 days for this process to be completed before contacting us.
Lost Your Free Returns Label?

We include a free returns label in every parcel. Not sure what it looks like? Here’s a sample of one so you know what to look for.

No longer have the label we included in your parcel? No problem! You’ve 3 different options:

  1. Create a new label online and print it at home.
  2. Get a code online to take to your local drop-off point and print a label when you get there.*
  3. Get a code from your local drop-off point and print a label there.*

For options 1 or 2, click theEvri button. For option 3, you can simply visit your local Evri ParcelShop and create a label when you get there.*

*Use the ParcelShop finder to check your local drop-off point offers the ‘print in-store’ option before travelling – most do, but not all ParcelShops offer this option.

Free Exchanges – Swap Your Item for a Different Size

Exchanges
Want to swap something you’re returning for a different size, another colour or even a different item altogether? No problem! We’ll even pay the outbound P&P charge when despatching whatever you’ve asked for in exchange of your returned item!

On your returns form, list any items you require in exchange of anything you’re sending back to us – make sure you tell us what you want instead, including the item code, the size you want it in and the colour (if the item is available in more than one colour).

If an item to be exchanged is more expensive than the one you’re sending back, write a daytime telephone number on your returns form so we can call you for payment – please don’t write your card details on your returns form.

Consumer Contract Regulations

For information specific to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, please see our terms and conditions page.